Our Extra Step for Your Safety

 

Safety is what we considering as a core value of serving dependable, comfortable and safe ride, and that’s why we individually meet Travel Associates and interview them before adding to our crew. Also, that’s why we are keen on community oriented service to make sure both Associates and Riders feel safe always.

 

 

Safe Pickups

 

SKY Rides app helps you to find your place or enter the place that you need to be picked up. This is letting you to stay in a place that you believe safe. You can track the way Travel Associates coming to you, the place you requested. Travel Associates can call you if you are not around and you have free 5 minutes to get in to the vehicle from your shelter.

 

 

Perfect Matching

 

Realtime ride requests are matching to the closest available Travel Associate. So there is no discrimination based on race, gender or destination. Scheduled trips are matching with the available associate at that time for the destination.

 

 

Travel Associate Profiles

 

When your ride request accepted, you can see the Travel Associate name, license plate number, and vehicle type, and a way to contact Travel Associate if you need. We-SKY Rides have a record who is serving you at which time. So if you left something behind, you can call us and collect your belongings as soon as possible.

 

 

On the map-Always

 

SKY Rides Travel Associates drives based on Google Maps, Garmin GPS or Waze. So you can always track if you have a concern whether Travel Associate is on the right path or not. If they are taking de-tours for the high traffic or road closures, they must inform when they are taking the turn.

 

 

24/7 Support

 

We are not limiting our 24/7 Support to a hot-line, but also, we added Social Media Chat service from Facebook page and WhatsApp (same number as hotline), available 24/7 to get engage and request support. Our rapid response team is full of associates that can help you around the clock.

 

If you are involved in an incident that you believe threatens to your personal safety, call 911 first as we always do. Then call our hotline through the call option in your app.

 

 

Background Checks

 

Every Travel Associate is screened before adding to the crew as everybody else do. Most importantly we are ahead of others, by interviewing them personally, and doing background checks through social media, references and college. Only college community members can be our partners. No strangers!!!

 

 

Vehicle Standards

 

We have minimum age requirements for all vehicles, and we do periodical checkups of the vehicle performances. This helps us to maintain accident & breakdown free service. Learn more about our vehicle standards

 

 

Zero-Tolerance Policy

 

SKY Rides maintains zero-tolerance drug and alcohol policy for the SKY Rides travel associates. This includes cigarettes too, with no-smoking policy. If you believe intoxicant use by SKY Rides Travel Associate, email or contact the hot-line through app.

 

 

Ratings

 

All users can rate the Travel Associate after the trip, and we are taking feedback very seriously. We need them to ensure that we are maintaining our standards.