SKY Rides Terms and Conditions

 

 

1) Contractual Relationship

 

These terms of use “terms” govern the access or use by you, an individual, from within the United States and its territories and possessions of applications, websites, content, products, social media sites platform and services (the Services”) made available in the United States and its territories and possessions by SKY Rides Travel Services LLC (“SKY Rides”, “SKY Rides USA”, “SKY Rides”, “We”) and its subsidiaries and affiliates representing collectively as SKY Rides.

 

 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU ACCESSING/USING THE SERVICES.

 

In the “Terms”, words “including” and “Include” mean “including, but not limited to”.

These terms and conditions constitute a legally binding agreement (the “Agreement” between you (“you” or “your”) and SKY Rides.

SKY Rides is providing a platform (“System”) to you to access the services. The person who request/demand the use of service referred as “Riders”/”Rider” and person who provide/supply the service is referred as “Travel Associates”/”Independent Contractors”. Travel associate is the term referred to independent contractor/third party providers in SKY Rides services who are not employees of the SKY Rides or not employed by SKY Rides. These both parties are referred as “Users”. Each user will need to create a User Account as described by the “System” and required by this user agreement. Trip from one starting point to another destination or same destination that Rider request is referred as “Ride”

If you do not agree with these terms and conditions, SKY Rides has the legal right to immediate termination of these terms and conditions with respect to you or generally withdraw offering or deny access to the services or any portion thereof, at any time for any reason.

Supplemental terms may apply to some services/offers/cities/regions/states/intangible sites/promotions mentioned respectively and subject to decide by the SKY Rides.

 

 

2) Modification to the Agreement

 

SKY Rides reserve the right to modify the terms of conditions of this agreement at any time. If we make any changes to the agreement, we will notify you by a text message/email or any kind of written media. You are responsible for reviewing this agreement and “last update” will be the one which is effective for the legal bind.

3) The Services

The services referred to the technology platform that enables users of SKY Rides’s mobile applications/website/social media sites provided as part of the services (each, an “Application”) to arrange and schedule transportation or similar services with independent third party service providers (“travel associates”,” drivers”, “contractors”) under agreement with SKY Rides or specific of SKY Rides Affiliates. Unless otherwise agreed by SKY Rides in a separate written agreement with you. The services are made available only for your personal and you are not allowed to do requests on behalf of others, or representing others from your user account.

 

 

YOU ACKNOWLEDGE THAT SKY Rides DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OF FUNCTION AS A TRANSPORTATION CARRIER. SKY Rides is only making the coordination between individual travel associates who are willing to supply their service for the users who are looking for have the service from travel associates on their demand through SKY Rides technology/products/applications.

 

 

License.

 

With your agreement to accept these terms, SKY Rides grants you a limited, non-exclusive, revocable, non-sub licensable, non-transferable license to (a) access and use the SKY Rides applications on your personal devices like mobile phones, only in connection with your use of the services; and (b) access and use any content, information and related materials available through the SKY Rides services for non-commercial use.

 

 

Limitations.

 

This agreement is limited you to (a) remove any copyright, trademark or other properties, notices from any portion of the services; (b) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, re-sell, transfer, publicly display, publicly perform, transmit, stream, broadcast except as expressly permitted by SKY Rides; (c) decompile, reverse engineer or disassemble the services except as may permitted by applicable law; (d) Link/mirror/frame to any portion of the services; (e) cause or launch any programs or scripts for the purpose pf scraping, indexing, surveying, or otherwise date mining, any portion of the services/hindering the operations/functionality of any aspects of the services/ (f) attempt to gain unauthorized access to or impair any aspect of the services or its related systems/networks.

 

 

Providing the services

 

You acknowledge the services of SKY Rides may be available under regular trips, airport drops, and airport pickups, and may come in two brands as “SKY Rides Rg”/”SKYRidesRg” and “SKY Rides Lg”/”SKYRidesLg”.

You acknowledge that the services may be made available under such brands or requests options, and you will redirect to the available vehicle/driver/contractor/travel associate who is nearby you the most.

You acknowledge that SKY Rides has the right to decide what vehicle should send to the ride you requested, except for the “SKYRidesLg”/Large/Seven Seated category.

You acknowledge that SKY Rides travel associates can only accommodate the maximum number of capacity of the passengers (including the driver) and if you have extra people riding with you, you have to request for a larger vehicle or more vehicles, due to the safety reasons.

You acknowledge all travel associates serving the rides to you are students/alumni/approved community members of the colleges/universities.

You acknowledge that, if your relatives need to use the SKY Rides service on behalf of you, they must create new user accounts and you can only recommend them into the system, by sending the recommendation/referring link.

 

 

Third party services and content

 

The service may be made available/accessed in connection with third-party services and contents including advertising, which SKY Rides does not control. (i.e. Google Play, iTunes) You acknowledge the different terms of use and privacy policies may apply to use of such third party services and content, and SKY Rides is not responsible/liable for any third party agreements in any event. The third party services – Google Inc., Apple Inc., Amazon.com Inc., will be third-party beneficiary to this contract if you access the services using application developed for Apple iOS, Android respectively. These third party beneficiaries are not parties to this contract and not accountable for the provision or support of the service in any way. Your access to the services using these devices is subject to terms set forth in the applicable third party beneficiary’s Terms of service.

 

 

Ownership

 

The mobile applications shall remain as a RanWila Technologies Sri Lanka (“RanWila”) property and SKY Rides has the legal right to use the software/ software associated with the main platform software/applications as a Licensed Property for the specified time as per the agreement between RanWila and SKY Rides. All rights of the services shall remain SKY Rides’s property or SKY Rides’ licensor. Neither these terms now your use of the services granted to you any rights: (a) in or related to the services except for the limited license granted above; or (b) to use or reference in any manner SKY Rides’ Company Names, Logos, Product and service names, trademarks or services marks or those of SKY Rides Licensors. SKY Rides is the licensed party that grants the authority to its users to use the applications of RanWila developed for SKY Rides.

 

 

 

4) Use of the services

 

User Accounts

 

To use most features of the services, you must register for and maintain an active personal user services account (“Account”). You must be at least 16 years old to obtain an account. For the Account registration, you must provide certain personal information, such as name, address, mobile phone number, age/birthday, at least one valid payment method (credit card or accepted payment method). The system may require your college email ending with “.edu” and may require verifying with a link supplying by SKY Rides. In such cases like referral by .edu email holder, you may have to verify your account with the referral link sending to your valid email address. You agreed to maintain accurate, complete, and up-to-date Account information. If you have entered/having an invalid/expired payment method on file, may result in your inability to access and use of the services or SKY Rides’s termination of this Agreement with you. (If you need any credit access to the system, you may have to call the direct number and get the approval or authorized under limitations. The decision of credit approve is solely on SKY Rides and it is not guaranteed that users will have credit approvals). You are responsible for all activity that occurs under your Account, and you agree to maintain the security and confidentiality of your Account username and password at all times. Unless otherwise permitted by SKY Rides in writing, you may only possess one Account.

 

 

User requirements and conduct.

 

The service is not available for use by persons under the age 16. You may not authorize third parties to use your Account, and you may not allow anybody under 16 years to get the service from the SKY RidesIndependent contractors/third party provides, except they accompanied by you. You may not assign/transfer your account to any other person/entity. You agree to obey all the applicable laws when using the service and you may only use the services for lawful purposes. You are liable to not to transport any unlawful/hazardous materials with you. You will not use the service to do any harm to the community/ property damages/annoyance, inconvenience/cause nuisance, whether to the Travel Associate/independent contractor. In any cases, you may ask to provide your proof of identity to access/use of the services and you agree to provide proof of identity.  Failing to do so when it required, may cause denial to access to or use the services.

 

 

Communication

 

By creating an Account, you agree that you will receive informational text messages/emails/phone calls from SKY Rides, as a part of the normal business operations of your use of the services. You may cancel the receiving informational text messages by replying “N” to the sending number/specified number from your mobile device receiving the messages. You acknowledge receiving/sending such text messages may impact to your use of the service or may not. And you acknowledge receiving/sending text messages may charge the prices assigned by your mobile service career.

 

 

Promotional Codes

 

SKY Rides may, in its sole decision, create promotional codes that may be redeemed for Account Credit or any other features/benefits for you. You agreed to use those promotional codes (a) must be used for the intended audience and purpose and in a lawful manner; (b) prohibited to duplicate, sold or transferred, or made available to the general public with our written permission; (c) may be canceled by SKY Rides at any given time without prior notification; (d) may only use with specific terms and conditions; (e) is not valid for cash; (f) may expired before you use.  Violation of the applicable promotional codes may cause to impact of receiving/ denial of further service from SKY Rides.

 

 

Network access and devices

 

You are responsible for having a data network access to receive or use of the services. Your mobile network career’s data/text/call rates and fees may apply for you when you are accessing the service through the wireless-enabled device. You are responsible for having an updated hardware and software system, which is required by the services/applications of SKY Rides. SKY Rides does not guarantee that the services/application will function on any particular hardware devices, and you acknowledge that performance of the mobile application may vary due to the performance of your device. You may contact SKY Rides Customer service cs@oneskyride.com in such cases, and SKY Rides will try its best to solve the problem, but it’s not guaranteed, due to the circumstances.

 

 

Payment

 

You agreed that use of the Services of SKY Rides may result in charges to you for the services you request/receive form SKY Rides Travel Associates/independent contractors.

As a Rider you agree that any amounts may charge following an applicable fee referred as “Charge”/”Fare” are compulsory and due and payable immediately upon completion of the ride. Charges include ride fees, and other applicable fees, tolls, surcharges and taxes as set by the different markets/cities, and the tip (optional) to the Travel Associates you elect to pay (Travel Associate who provided the service to you.  SKY Rides has the right to determine and modify the prices and applicable fees, except for the taxes and other fees issues by government bodies such as tolls, and taxes. Charges may vary from one city to another and one “SKY Rides brand” to another. You are responsible for reviewing the applicable SKY Rides fees and shall be responsible for the charges due under your user account. Following are types of fees that SKY Rides specify under its control.

  • Ride Fee Regular trip: Ride fees contain of a base price (if applicable) and incremental charges based on the duration and distance of your ride. Minimum Charge may apply for the short distances. Ride fees may be quoted in advance, but may differ from the final amount due to the multiplier at the times of high demand of the service as determined by SKY Rides. SKY Rides will try its best to inform you about the times that it has higher demand in advance. You will have specified free waiting time allowed (no more than 10 minutes of the scheduled time), and after the allowed free waiting time, you will be charged the specified waiting fees.
  • Ride Fee – Airport Drop/Airport Pick up: Airport trips may have fixed amount of charges depending on the route that Travel Associate following to the airport. The fee is including all other fees applicable to the ride, and there will be no any surcharges on fixed rates. SKY Rides has the right to change this fixed rate without any prior notification. For the airport drops, you will have specified free waiting time allowed (no more than 10 minutes of the scheduled time), and after the allowed free waiting time, you will be charged the specified waiting fees.
  • Reservation & Service Fee: SKY Rides may charge an additional fee call Safety & Service fee per ride, to offset the SKY Rides additional expenses on safety and other service charges, including but not limited to promote safety and other operational costs. This fee will be a fixed amount per ride.
  • Cancellation Fee: In the event of you cancel the ride request for the regular trips on the SKY Rides platform more than 5 minutes after such request is made, make repeated or frequent cancellations, you agree to pay a “Cancellation Fee”. If you haven’t showed up at the pickup location, after the Travel Associate Arrived, you may have to pay as the double of the regular cancellation fee. You will be have specified free waiting time allowed, and you will have that time to show up. Travel Associate will communicate with you to confirm his/her arrival for your pickup place/you will be able to find the place of the Travel Associate from your device at the scheduled pick up time. Travel associate will consider that you are not showing up only if you haven’t responds his/her messages/calls during the free waiting time.
  • Cancellation fee for the airport pickups may vary from the regular trip cancellation fees. Flight delays may not considering as waiting or cancellations.
  • Other Charges: Other fees, tolls and surcharges may apply to your ride including airport fees (Only if it hasn’t added to the fixed fare), state or local fees, tolls, and processing fees for split payments, and in addition, where required by law SKY Rides will collect applicable taxes.
  • Facilitation of Payments: All charges are facilitated through a third party payment processing service (i.e Stripe Inc., PayPal Inc.) SKY Ridess has the right to replace its third party payment processing services without any prior notices to you. Charges shall only be made through the SKY Rides Platform. Cash payments are strictly prohibited, and Cash payments (Providing and receiving) will violate this user agreement and may result to denial of the service and may consider as fraud.
  • Damage & Cleaning Fee: If a Travel Associate reports that you have materially damaged the vehicle (excess of normal ‘wear and tear”), you agree to pay a “Damage and Cleaning Fee” of the extent of the damage (as determined by the SKY Rides in its sole discretion), towards vehicle repair or cleaning. In events where Independent Contractor reports the need for repair the damage or cleaning, and such repair or damage request is verified by SKY Rides, and SKY Rides has the right to facilitate payment for the reasonable cost of such repair or cleaning on behalf of the individual contractor, using your payment method designated in your account. Such amounts will be transferred by SKY Rides to the applicable Independent Contractor are non-refundable.
  • Refunds: SKY Rides is not carrying refunds, and decision of making a refund is solely on SKY Rides management and conditions. Charges are assessed and immediately following completion of the ride to your authorized payment method.
  • Credit Card Authorization: Upon addition of a new payment method or each tide requests, SKY Rides may seek authorization of your selected payment method to verify your payment method, ensure the ride cost will be covered and protect against unauthorized behavior. The authorization is not a charge, but it may reduce your available credit by the authorized amount until your bank’s next processing cycle.

 

 

5) Limitation of Liabilities; Disclaimer of warranties

 

SKY Rides IS OFFERING THE SERVICE “AS IS” AND “AS AVAILABLE”. SKY Rides DISCLAIMS ALL REPRESENTATION AND WARRANTIES, IMPLIED, EXPRESS OR STATUTORY, NOT EXPRESSLY SET OUT UNDER THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, SKY Rides MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES OR THAT THE SERVICES WILL BE IN INTERRUPTED OR ERROR-FREE. SKY Rides DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF INDEPENDENT CONTRACTORS. YOU AGREED THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES AND ANY SERVICES OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.