Delete Your SKY Rides Account
You can delete your SKY Rides account and personal data at any time, from the app or by contacting us.
Option A: Delete in the app (fastest)
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Open the SKY Rides app and sign in.
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Tap the ☰ menu → Delete my account.
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Confirm. Your account will be closed right away.
Option B: Request by email
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Can’t sign in? Email [support email] from the email or phone number on your account, with the subject “Delete my account”.
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We’ll verify it’s you and confirm within 7 days.
What gets deleted
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Your profile: name, email, phone number, profile photo
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Saved payment methods (removed from our payment processor, Stripe)
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Ratings, comments and app settings
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For drivers: documents and vehicle photos, unless the law requires us to keep them
What we keep, and for how long
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Some records must be kept for legal, tax, safety and dispute reasons:
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Ride and payment records (dates, pickup/drop-off locations, amounts): up to 7 years
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Safety reports, complaints and incident records: as long as needed to resolve them or as the law requires
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Driver earnings records (for tax forms such as 1099): as required by tax law
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These records are not used for marketing, and are not linked to an active account.
6Before you delete
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Upcoming rides will be cancelled.
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Cancellation rules apply if a driver has already accepted.
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Any unpaid balance or open dispute must be settled first.
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Drivers: pending payouts will be paid before the account closes.
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Deletion can’t be undone.
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Deleted data is removed from our backup copies within 7 days.
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To ride again, you’ll need a new account.
Contact: contact@myskyrides.com · See our Privacy Policy and Terms
